Subject: Tech Support Candidate - Shivani Aggarwal
From: Shivani Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 05:55:07 -0500

| | Tech Support Test

Name | Shivani Aggarwal
E-mail | [email-masked]
Phone Number | (91) 8527321538
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Paryavaran Complex, Near Saket Metro Station
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process Associate | | 12000
Previous Employer 1 | CPA Global | Consultant | 31/01/2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Network connection
If connection is good, delete cookies and reopen browser
If still issue does not resolve then it might be a server error and wait for sometime then try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable bluetooth on your device
Connect bluetooth speaker to phone
Pair your mobile device with bluetooth device

What according to you makes you a good candidate for customer service or technical support job?

This role requires an effective communication
Ability to resolve customer queries in a timely way

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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