Subject: FW: LSM Joining Case Test - Amit Kumar Pandey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 17 Nov 2020 10:14:46 +0000

Swagtron/landmark

From: Amit Kumar Pandey <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 17 November 2020 at 2:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Amit Kumar Pandey

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Amit Kumar Pandey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8127071701
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I will select blurb 4 as the customer is travelling for 2 days and the event will take place in a week. In blurb 4 the person wants the customer to confirm his adress which might be his hotel address or the adress where someone is staying who can sign in for the delivery. Once the above mentioned details are shared, the person will try to process his tickets as soon as possible.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is something which is not beyond the customer's imaginations. Customer gets his kind of service which he expects from an organisation, While great customer service is something which is beyond the customer's imagination & expectation making the customer satisfied and brings that wow factor.

For example: if a customer gets his queries answered in 20-24 hours, so it will be considered as a good customer service as he got his queries answered. While, in latter the same reply goes in an hour or two, so this will make the customer feel happy, will make him more loyal towards the organisation and will also give an wow factor.

You can edit this submission<https://www.jotform.com/edit/4814113997763293857?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification> and view all your submissions<https://www.jotform.com/tables/71642161625452?utm_source=sheetsemailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.