Subject: FW: Tech Support Candidate - Khushboo Singh Parmar Khushboo
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 17 Nov 2020 10:11:37 +0000

Swagtron

From: Khushboo Singh Parmar Khushboo <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 17 November 2020 at 2:45 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Khushboo Singh Parmar Khushboo

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Khushboo Singh Parmar Khushboo
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (110) 7838766505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Indirapuram
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ienergizer      CSE     6-10-2018       24700
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- I will simply try to refresh the page.
2- I will check my internet connection.
3- I'll try to open a different website(google) to ses if the internet is working fine.
4- I'll clear the cache and cookies of the browser. After this, I will reopen my web browser.
5-If everything is okay, I will also check my antivirus settings to see if this website has been blocked.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1-Turn the speaker on.
2-Go to settings of your phone, then bluetooth settings or touch and hold the Bluetooth icon after swiping down from the top of the screen.
3- Tap pair new device.
4-Tap on the name of the BT device that you want to pair.
What according to you makes you a good candidate for customer service or technical support job? 1. I've worked in a Customer Service profile for almost 2 years and so I understand how to interact properly with a customer.
2. I've good 'Active listening' skills so that a customer doesn't have to repeat him/herself multiple times.
3. I know how to empathize and acknowledge a query properly.
4. I keep working on my laptop and so have got good navigation knowledge which will help me to properly assist a customer.
On a scale of 1 - 5 please rate your fluency in spoken English  4