Subject: French Language Test - Kartikai Kumar
From: Kartikai Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 04:32:46 -0500

| | Foreign Language Screening Test

Name | Kartikai Kumar    /  (091) 9546120097    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
Greetings for the day. Hope you're doing well.As per your email regarding your delayed courier i really feel sorry  to hear that your experience with the company has not met your expectations .Customer satisfaction is our top priority and I am truly sorry that was not demonstrated to you.While we had love the opportunity to regain your trust,we understand how to frustrate you must be.

I take your concerns as a priority as you are our valued customer and I assure you that you will get your courier by the alloted time and as regards to the inconvenience caused to you by our courier team we apologise to you on their behalf and we will offer you 20%discount on your next purchase.

I assure you sir that you will never face such issues in future and we will definately take action against that courier team.

Regards
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
Greetings for the day. Hope you're doing well.As per your email regarding your latest purchase which was not upto your expectation,i really feel sorry  to hear that your experience with the company has not met your expectations .Customer satisfaction is our top priority and I am truly sorry that was not demonstrated to you.While we had love the opportunity to regain your trust,we understand how to frustrate you must be.

As per your concern i can change your products to the requested color and i really  apologize for the misconduct done by our support team, I assure you this will never happen again in future.

Asper an apology what I can do best for you is that I can give you 10% discount on your next purchase.

Hope you enjoy shopping with us.

Regards
Babyshop

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