Subject: FW: Tech Support Candidate - Saumya Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 17 Nov 2020 09:18:07 +0000

Swagtron

From: Saumya Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 17 November 2020 at 2:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Saumya Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Saumya Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7983472379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida sector 76
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        ATPL    SUPERVISOR      17-11-2020      16000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Reload the website and if there is same error then will check with another browser and try to clear cookies and cache and after that also I am getting the error might be the probability that the internet connection is interrupted. So will check the internet connectivity in other devices so if there is same issue so might be possible that website server is not working.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.switch on the Bluetooth of the speaker.
2.switch on mobile Bluetooth.
3.scan the device and select the available devices.
And pair it up and the devices are connected now.
What according to you makes you a good candidate for customer service or technical support job? Since I have already worked in customer services and dealt with critical cases of network and troubleshooting of data and dongle devices over the call and if necessary take the ownership of the cases and discuss with client to provide the effective and fast resolution  to customer.
On a scale of 1 - 5 please rate your fluency in spoken English  5