Subject: Arabic Language Test - Gulam Gaus
From: Gulam Gaus <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 03:44:22 -0500

| | Foreign Language Screening Test

Name | Gulam Gaus    /  (+91) 7839155014    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I am so sorry to hear that you have had such problem facing.

We are helping you if you have any problems regarding delivering time.

We are checking your order and we keep update you as soon as possible.

Thanks and Best Regards,
Gulam Gaus

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customers,

First of all, please accept my sincerest apologies for the delivery of different colour.
We started a formal inquiry in this regard and discovered that the error happened at one of our fulfilment centers and the wrong order was recorded in your name.

We are solving your issues as soon as possible and will keep you update soon

Regards,
Gulam Gaus

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