Subject: Tech Support Candidate - Saumya Gupta
From: Saumya Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 03:40:31 -0500

| | Tech Support Test

Name | Saumya Gupta
E-mail | [email-masked]
Phone Number | (91) 7983472379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 76
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ATPL | SUPERVISOR | 17-11-2020 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Reload the website and if there is same error then will check with another browser and try to clear cookies and cache and after that also I am getting the error might be the probability that the internet connection is interrupted. So will check the internet connectivity in other devices so if there is same issue so might be possible that website server is not working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on the Bluetooth of the speaker.
2.switch on mobile Bluetooth.
3.scan the device and select the available devices.
And pair it up and the devices are connected now.

What according to you makes you a good candidate for customer service or technical support job? | Since I have already worked in customer services and dealt with critical cases of network and troubleshooting of data and dongle devices over the call and if necessary take the ownership of the cases and discuss with client to provide the effective and fast resolution  to customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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