Subject: Tech Support Candidate - Kartikai Kumar
From: Kartikai Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 03:28:04 -0500

| | Tech Support Test

Name | Kartikai Kumar
E-mail | [email-masked]
Phone Number | (+91) 9546120097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 56 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Innova communication private limited | International telesales executive | 3/10/2018 | 17k
Previous Employer 1 | Adroit synergies private limited | IR Executive | 10- 06-2020 | 19k
Previous Employer 2 | Sparta telecom | International telesales executive | 6/11/2020 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.If i have trouble with a website I will click on the icon in the address bar to see if firefox has blocked parts of the page that are not secure.

2. I will restart my device and make sure the internet connection works properly.

3.I will launch an other browsers like internet explorer and try to open the site I were having problems with.

4. I will delete my all browsing data and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are following a step..
1. Open the setting app.
2. Navigate to connected devices and turn on the Bluetooth toggle switch if it's not enabled.
3.Select Bluetooth to view the options.
4 Select pair new device to place the bluetooth device in pairing mode.
5. Look for the bluetooth speakers name on the list and select the speakers name to connect to it.

What according to you makes you a good candidate for customer service or technical support job?

According to me customer services means going above and beyond to keep the customer happy whether theat means answering any questions they have or resolving issues with the positive attitude.Customer satisfaction is our top priority and hopefully creating loyal returning customers.
2.I have the ability to deal with customer complaints with a patient mind and with a positive attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |