Subject: Arabic Language Test - Md Mustafizur Rahman
From: Md Mustafizur Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 03:14:16 -0500

| | Foreign Language Screening Test

Name | Md Mustafizur Rahman    /  (91) 6204825536    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer!
Sorry for unacceptable behave from the courier team.
Your order will be delivered in 24 hours indeed.
My dear!
It is declared that the delivery timeframe is 2-3 days,so I say to you "sorry" for getting over time in delivery and you should know that it is the first case about not getting the order under the limited time
Of course our company will look at the bad behavior employ and he will be punished.
Thank you dear customer!
Have you nice future

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

!أهلاً وسهلاً المستهلك الكريم
آسف على إرسال البنطلون مختلف اللون بدلاً من الأزرق. و يمكن الإعادة في شركتنا. لا تقلق عن هذا! و سيتم إرسال البنطلون المطلوب خلال اليومين القادمين
المستهلك الكريم!
هذا أول شكوى عن إرسال الآخر بدلا عن المطلوب سأنظر في هذا
وبالتاكيد أقوم بتوبيخ وزجر المؤظف الذي تعامل معك بالطريق اللاأخلاقي.
شكرا لك المستهلك الكريم

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