Subject: Tech Support Candidate - Dipin Kapoor
From: Dipin Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 03:04:25 -0500

| | Tech Support Test

Name | Dipin Kapoor
E-mail | [email-masked]
Phone Number | (110034) 9810974514
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rani Bagh Pitampura Delhi - 34
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Csa | 20 October 2020 | 17000
Previous Employer 1 | Ananda in the himalyas | Housekeeping assiciate | 10 March 2020 | 11000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection and will try again. There might be a chance that server of the website is down.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I need to switch on my mobile bluetooth and of speaker as well and then I need to pair it with speaker's bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | Well according to me I know how to deal nagging customers and angry clients. I always visuallize positive outcomes and communication skills are my biggest strength I know how to make a bond with clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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