Subject: Tech Support Candidate - Mishra Nitish
From: Mishra Nitish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 02:22:39 -0500

| | Tech Support Test

Name | Mishra Nitish
E-mail | [email-masked]
Phone Number | (91) 7999824772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 62
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sparta telecom | Sr Telesales Executive | Still working | 22K
Previous Employer 1 | Adroit Synergies | Telesales | 5 March 2020 | 20 K
Previous Employer 2 | Q Conneqt | Cce | Nov 2019 | 19K

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will check lan connection , we will refresh the page one time , if we are not getting internet then we change proxy setting as well ..
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We have to go on setting option there we will find Bluetooth option then we have to search for new device . We have to pair our mobile phone with speaker .
What according to you makes you a good candidate for customer service or technical support job? | When customer come to me for their queries , I am trying to figure out the exact problem by correct probing . And so by that I can give the correct solution to customer and by giving  customer satisfaction regarding their queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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