Subject: Tech Support Candidate - Rahul Kumawat
From: Rahul Kumawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 02:14:23 -0500

| | Tech Support Test

Name | Rahul Kumawat
E-mail | [email-masked]
Phone Number | (+91) 6376797993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer service executive | | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll try refreshing the page if that doesn't work I'll clear the cache and data and try.
2. If it still doesn't work I'll use a different browser or a different network.
I'll check if it is working on different device as well. If it is then the problem lies in my computer if not then the problem is  with the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Turn on Bluetooth of both the devices.
- search fir the device on the mobile phone.
- find and pair with the device.
- If paired the Bluetooth device will notify.

What according to you makes you a good candidate for customer service or technical support job? | He/She should be able to understand the customer's query and provide the best assistance in detail to resolve the same as per the Standard operating procedure.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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