Subject: Tech Support Candidate - Nandini Singh
From: Nandini Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 02:12:26 -0500

| | Tech Support Test

Name | Nandini Singh
E-mail | [email-masked]
Phone Number | (+91) 8595982838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
PowerPoint

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Indigo | Cabin Attendant | 22nd July 2020 | 50000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | There can be multiple reasons behind the non working of the website.The problem might be related to the WiFi connection so I will restart the network connection and try to refresh the website again.Then if the problem continues I’ll restart my system as there could be an issue with the site as well.If the problem continues I will troubleshoot the network and with that I’ll get to know the main problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly switch on the Bluetooth speaker.Some Bluetooth speakers automatically get connected to a device after asking for a pairing option but some of them have an extra button with Bluetooth written on them,so connect the speakers as per that.
2.Turn on the Bluetooth in your mobile phone.
3.In your mobile phone,there will be an option called scan devices,click on that and you will see all the devices within your phone’s Bluetooth range.
4.Look for the name of your Bluetooth speaker and when you find it ,click on that.
5.It will ask for a permission along with a pairing code.
6.At last you just have to approve the connectivity,and once you approve it your mobile phone will get connected with your Bluetooth device.

What according to you makes you a good candidate for customer service or technical support job?

It depends on how a person treats their customer.
For a simple employee who is working just to earn money it is just like a routine job ,which he/she has to do on a daily basis and go back home once the work assigned to them is done.
My humbleness and the ability to make others calm makes me a good candidate for customer service or technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |