Subject: Tech Support Candidate - vivek kumar mandal
From: vivek kumar mandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 02:01:09 -0500

| | Tech Support Test

Name | vivek kumar mandal
E-mail | [email-masked]
Phone Number | (+91) 8340134913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patwari greater noida sector 2
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | CFS network pvt ltd | Sr. Sales executive | 10/10/20 | 32500
Previous Employer 2 | Investors clinic | Portfolio sales manager | 01/10/2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will take a order to advance setting and next step I will take a trouble setting to fix an error
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will have to open bluetooth setting from phone, and then I will do switch on Bluetooth from bluetooth speaker, and will have to pair both, once paired both will be connected |

What according to you makes you a good candidate for customer service or technical support job?

I am good to communicate with people to and make a good relationship and mutual understanding with customer

I can understand customer with logically

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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