Subject: Tech Support Candidate - Varun Bisht
From: Varun Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 01:50:11 -0500

| | Tech Support Test

Name | Varun Bisht
E-mail | [email-masked]
Phone Number | (91) 9675138116
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 12
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm Payments Bank | Associate | N/A | 20183
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly i will check whether my browser is connected to the internet or not.
2. If yes, then I will check again on another browser tab , if it is connected, then search (www.ndtv.com) ,if website opens ,then issue resolved
3.If my system is not connected to the internet then I will make sure that it is connected to the internet using wifi, internet cable wire. Check for issues that prevents my system from connected to the internet using troubleshooter.
4.check for any updates that are available and install them.
5.Restarting the system resolves the issues in some cases.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open the bluetooth speaker
2.open bluetooth in the mobile and search for available bluetooth devices .If found then select the option connect it .
3 bluetooth device gets connected

What according to you makes you a good candidate for customer service or technical support job? | I have experience in the customer service role for the past 18 months and i am confident with my abilities that i will perform my tasks efficiently.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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