Subject: Tech Support Candidate - Aman Shankar
From: Aman Shankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 01:36:21 -0500

| | Tech Support Test

Name | Aman Shankar
E-mail | [email-masked]
Phone Number | (91) 8368080601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Paytm | Operations Associate | 25th Nov | 20600
Previous Employer 2 | Iiservz | Executive Operations | | 15400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the net connectivity (speed ) then will check cookies If still the issue persists then which check the browsers update, Then will check if any plugin requirement, If there is no such issue found from my end then will raise it to the support of website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth button of both mobile and speaker
2. Search the Bluetooth device on a mobile phone.
3. Pair the device
4. found then connect the device

What according to you makes you a good candidate for customer service or technical support job? | Honest, Moral, Ethical manner
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |