Subject: Tech Support Candidate - Prakhar Raj Gupta
From: Prakhar Raj Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 01:10:22 -0500

| | Tech Support Test

Name | Prakhar Raj Gupta
E-mail | [email-masked]
Phone Number | (+91) 8319943043
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tripod Technology | Desktop support engineer | 6 october | 15000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to refresh the page.
If refreshing doesn't work,then I will check my internet connectivity.

I will try to confirm that the server of the site is not down,by opening an another site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth of your phone
Switch on the Speaker
Change the mode of the Speaker to bluetooth mode
Pair the bluetooth speaker with the device

What according to you makes you a good candidate for customer service or technical support job?

I have been working in the same field,since last two years
I like learning new technologies, working in this field we can have overall knowledge

I am confident about this field.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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