Subject: Tech Support Candidate - Paras Goel
From: Paras Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 00:58:57 -0500

| | Tech Support Test

Name | Paras Goel
E-mail | [email-masked]
Phone Number | (+91) 9711620728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 46
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TEchnologies | Software Engineer | Still working | 39K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will check my internet connectivity and whether it is working fine or not.
Secondly, I will check for any blocked sites in my system due to any malware or any web security applied.
Thirdly, I will also have to check whether the target site domain name is correctly entered or not.
Then I will check whether the site is secured or not (have http or https).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth on Speaker and Phone.
2. Put the speaker in pairing mode.
3. Check for target device bluetooth in Phone's bluetooth available devices list.
4. Select the required speaker bluetooth name in the list.

What according to you makes you a good candidate for customer service or technical support job?

For a technical support job, the candidate should have good technical knowledge about the product they are supporting.
They should have good troubleshooting skills and have hands on over the product for a speedy solution of the customers problem.
Have a good understanding skills so that he can know the exact problem of the customer and provide the required solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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