Subject: Tech Support Candidate - Tyagi shivam
From: Tyagi shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 20:28:07 -0500

| | Tech Support Test

Name | Tyagi shivam
E-mail | [email-masked]
Phone Number | (110059) 9582457223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Infratel Limited | Toc Associate | 15 Days NP | 17500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check whether my system is connected to internet provider device like router or mobile hotspot or not.
2) If not connected then first we have to connect with device, after connection establishment (move to step 3).
3) After connected to device then we check the device is sending packet to our system or not, when packet receive then move to 4.
4) Check the proxy settings of our browser, if the website is not allowed to open then click on allowed mode, if then it is not working then move to 5.
5) After that we check our system NIC by writing a command in CMD box, if that is not Ok then replace the card.
6) Now open browser & search freely.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Start speaker, If it is first time then we have to pair it with mobile.
2) Enable the mobile's Bluetooth & Search for Bluetooth speaker.
3) By pairing & clicking on that we can pair our mobile with speaker.
4) Now speaker 🔊 is Ready to rock.

What according to you makes you a good candidate for customer service or technical support job?

1) My experience to handling customer with ease without loosing my temper.
2) Provide solution to the customer as soon as possible.
3) Smart work is best rather than hard work to provide solution to customer.
4) Right now I'm dealing with customer on call or mail on daily basis, which give good knowledge of customers daily problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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