Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 20:01:36 -0500

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 8279489806
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 12 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pandaje Web Services | Team Leader | 16-11-2020 | 33000
Previous Employer 1 | Tackle Consulting | Senior Technical Associate | 2-03-2020 | 30000
Previous Employer 2 | AaSap Services | Technical Support | 26-10-208 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We have to clear all cookies and cache of the browser, if this will not work, check the internet connection and retype the website again and you still facing that issue just restart your machine but make sure you save all the necessary work to prevent data loss.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Settings app on your device.
2. Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3. Select Bluetooth to view the options.
4. Select Pair new device to place the Bluetooth device in pairing mode, once your device detect that everything it's good to go.

What according to you makes you a good candidate for customer service or technical support job? | If a candidate has a technical knowledge about the process so he/she can easily resolve the issue as soon as possible and further they attend or entertain the customer as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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