Subject: German Language Test - Priya Jaiswal
From: Priya Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 12:06:35 -0500

| | Foreign Language Screening Test

Name | Priya Jaiswal    /  (224159) 6394584141    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi abc

Thank you for your email and for bringing this to our attention. I am sorry that you’re disappointed with courier team service.
But I assure you that you get your product as per your demand.
Otherwise we will happy to refund your money.
Thank you for your business
Abc

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
I’m sorry you are not satisfied with the new product. It is our intention to make items that make your choice easier, not harder! I will pass along your feedback to our supporter team. I hope you’ll consider giving us another chance. Please feel free to use code WEARESORRY to get 50% off your next purchase.
Thank you for your business
Abc
Thank you for your business.

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