Subject: Tech Support Candidate - Sayani Mukherjee
From: Sayani Mukherjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 12:04:48 -0500

| | Tech Support Test

Name | Sayani Mukherjee
E-mail | [email-masked]
Phone Number | (201301) 9311693251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 66, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance Mohali | Associate | Working | 14000
Previous Employer 1 | Teleperformance Jaipur | Technical executive | May 14, for having lockdown | 25000
Previous Employer 2 | Concentrix Kolkata | Backend | Feb 2 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will close the tab and refresh it 3 times, after that I will check my wifi connection, and then go to chrome and do search the website www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the speaker,
Do on the bluetooth option to my phone,
Will connect with the name of my speaker like sonic 200, after that it will show as connected,

What according to you makes you a good candidate for customer service or technical support job?

As I was working with Concentrix as backend team member. It was for stuck process of make my trip. I have experience of handling the most irated customer. So I know how to handle them
And I worked with Microsoft Us as a technical executive. It was a chat process.where we had to provide resolution to customer of Ms Office.
Then Lockdown thing happened I came back to my place and was looking for job so joined Teleperformance Mohali and worked for flipkart L2 process. So i do believe I have skill of handling customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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