Subject: Dutch Language Test - Prashant Rana
From: Prashant Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 11:57:10 -0500

| | Foreign Language Screening Test

Name | Prashant Rana    /  (110080) 8700384704    / [email-masked]
Whats your first language | Dutch
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir, we are so sorry that you have faced such a situation and it is more frustrating to know that you didn&amp;#039;t receive the resolution. We will look into ur concern and have this resolved to your satisfaction.  And we will make sure in near future that you don&amp;#039;t face such problems from our company.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir,
We are very sorry that you have faced such problems please share your contact with us so we will have someone to get in touch with you and resolve your problem to your satisfaction and will make sure you don&amp;#039;t have to face such problems in near future.

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