Subject: Chinese Language Test - Pinky Chaudhary
From: Pinky Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 10:12:55 -0500

| | Foreign Language Screening Test

Name | Pinky Chaudhary    /  (+91) 9068410123    / [email-masked]
Whats your first language | Chinese
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sorry for the inconvenience. We are ready to co-operate with you. Please accept my apologies. We will deliver your order shortly. And we will make sure you receive an apology from our staff member who misbehaved with you. I regret it happened with you. I hope you will keep ordering from us. So that we can happily serve you. We value our customers and their feedback.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sorry for the inconvenience. We are ready to co-operate with you. Please accept my apologies. We will exchange your order as per your choice. And we will make sure you receive an apology from our staff member who misbehaved with you. I regret it happened with you. I hope you will keep ordering from us. So that we can happily serve you. We value our customers and their feedback.

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