Subject: French Language Test - Nikhil Rajpoot
From: Nikhil Rajpoot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 08:15:40 -0500

| | Foreign Language Screening Test

Name | Nikhil Rajpoot    /  (0120) 9178186655    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey there
We apologising for  not deliver the  order and some other issue you facing with our service
In next 24 hour you can receive your order customer experience is what matters the most of us and we will be sure our future feature update undergo some steps to avoid such problem.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey there
First of all i want to apologize for the inconvenience caused by  our support staff
On behalf of Technical Breakthrough, I truly apologize for the terrible incident you went through while communicating with our employee . It was absolutely unacceptable for him to make unprofessional comments to you.I, as the head of customer care executive  the company, believe that I should take on the responsibility for the employee behaviour .
On my part, I express my sincere gratitude that you preferred not to stand aside and raised this sensitive matter.you can receive your blue colour trouser in next 24 hour and I apologize once more. I hope that a 20% off on any purchase in our chain of stores may help you grant us with a second chance.  We raise hopes to see you in our store soon!

Yours Sincerely,

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