Subject: French Language Test - Amit Aman
From: Amit Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 07:04:25 -0500

| | Foreign Language Screening Test

Name | Amit Aman    /  (+91) 8882615282    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
I really apologie for the inconvenience. But, As per our product delivery guidelines it has to be delivered within the timeframe. I would go ahead check the status first. please allow me a minute or two. The product delivery time was of Tuesday so our style delivery agent has contacted you before. But however you were not available that time so u asked him to come on Thursday that's the reason the product was kept on hold until and unless we get a confirmation from you end. So I am processing the delivery of you product right away you will be get your product delivered within 24 hrs. And thank you sho much for the patience. I would really appreciate it. And we will check that it doesn't not happen with our customers.
Have a nice time Ahead.
Thanks and regards
Amit Aman
CSR Baby shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
I really apologie for the inconvenience. But, As per our product Exchange guidelines if a customer gets a wrong product they have to report to the customer service desk as you already did and I am extremely sorry for ride behaviour of my team mate. I will try to help you with this. So I am lodging a complaint regarding the wrong colour you have received so that it will get exchanged. I would like to give you the complaint number so that's if in future if you feel to call us for the same you just have to say the complaint number and we can go ahead.
Hope this would be great for now. Really appreciate your patience.
Have a nice time Ahead
Thanks and regards,
Amit Aman
CSR Baby shop

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