Subject: Arabic Language Test - MD KHALID RAZA
From: MD KHALID RAZA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 06:44:13 -0500

| | Foreign Language Screening Test

Name | MD KHALID RAZA    /  (91) 7569828174    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thanks for writing in.

We understand that you had requested for the product  placed the order 5 days ago in the last month  for order id - '9643039489 ' .We can relate to your concern and know how important it is for you to get a resolution for your issue.

We would like to let you know that the delivery of your product - 'XYZ' is delayed due to an unforeseen issue faced by the seller's partnered courier service provider.

We see that you are following up multiple times for the same issue. Not to worry, we're looking into this and will get back to you with an update by next 24 hours.

Thank you for your understanding.

Thank you for your patience.

Thank you for choosing BabyShop. Have a nice day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Thank you for writing in.

We understand that you are eagerly waiting for your order -'9643039489'. We can relate to your concern and know how important it is for you to get information around your query.

We’d like to let you know that the time taken for an order to reach you depend on many factors like the seller's location, your delivery address, the type of product, and the time taken by the seller/seller's partnered courier service provider to process an order. Based on these, a definite date for the delivery of your order is shared by the seller so that the product can reach you within the promised timeframe.

You can expect more updates once the order is shipped.

If you'd like to track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm, you can opt for the 'Subscribe' option on the order details page. You can also choose to opt out later if you like.

Here's something that may help you during your next purchase on Flipkart. While you're trying to buy a product, you can click on 'View more sellers' option under the current seller's name on the product page. This will give you a comparison of the price, delivery charges if any and delivery time taken by various sellers for the same product. Based on this, you can choose to buy the product from the seller of your choice so the product can reach you faster.

We hope the information provided was helpful. For any other queries, please feel free to email us and we would be happy to always assist you.

We would love to hear from you. Please share feedback about your experience by completing the email survey .

Thank you for shopping with Babyshop team. Have a nice day!

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