Subject: Tech Support Candidate - Shakir Ahamad Shakir
From: Shakir Ahamad Shakir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 06:20:23 -0500

| | Tech Support Test

Name | Shakir Ahamad Shakir
E-mail | [email-masked]
Phone Number | (05342) 8318101830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cetpa infotech | Desktop support | Nov 2020 | 20000
Previous Employer 1 | Amartech convergence pvt ltd | Desktop support | May 2017 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | My name is shakir Ahamad from Lucknow uttar pradesh. I am eager to join your company to achieve my future goal.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Patience. Patience is crucial for customer service professionals. ...
Attentiveness. ...
Ability to communicate clearly. ...
Knowledge of the product. ...
Ability to use positive language. ...
Acting skills. ...
Time management skills. ...
Ability to read customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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