Subject: French Language Test - Samar Pratap Singh
From: Samar Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 06:08:50 -0500

| | Foreign Language Screening Test

Name | Samar Pratap Singh    /  (208007) 8853225772    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]
Subject: Apology for the inconvenience
With due respect, this is to inform you that I behalf of the whole team apologize for the inconvenience caused to you all this while. I have personally looked into the matter. I have talked our delivery partner and sorted everything out. All this delay happened because the festival of Diwali fell between your delivery dates. Please be a bit patient as your order will be delivered within 24 hours of time. Our delivery partner will also be sending you an apology letter soon. Please give us a days time to sort everything.

Thank You

Regards,
Customer Support
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]
Subject: An apology for the inconvenience
With due respect, this is to inform you that I have personally looked into the matter. I even verified the details of your order. The original order placed contained blue color trouser only. We sincerely apologize for the inconvenience caused to you all this while. A delivery boy will come to the mentioned address tomorrow to collect the parcel. We will soon be sending you the order containing the correct color shade of the trouser too. Please be a bit patient from your side too as we are also trying our best to resolve your issue.
Thank You
Regards
Customer Support
Babyshop

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