Subject: Tech Support Candidate - Himanshu Bisht
From: Himanshu Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 05:15:49 -0500

| | Tech Support Test

Name | Himanshu Bisht
E-mail | [email-masked]
Phone Number | (+91) 7404178505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hisar ( Haryana)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT Services | Network Engineer | Currently Working | 22,000
Previous Employer 1 | Wipro | Network Engineer | 31/12/2018 | 20,000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I check for the local connectivity between my computer and the wifi hotspot.
If it is disconnected try to reconnect and if connectivity is ok.
Check my IP Address allocated by access point
Try to open other website to check error.
Otherwise, Try to Ping my default gateway whether it is reachable or not and if not able to pin my default gateway ,contact with my service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker and press the Bluetooth icon switch on the speaker it start making beep sound means device is ready to pair.
Likewise we switch on Bluetooth on our mobile phone. It starts searching nearby Bluetooth and we get device list and click on the respective icon to connect.

What according to you makes you a good candidate for customer service or technical support job? | Good candidate for this job is because from carrier starting I am involved in network trouble shooting and I am good at it. Like to interact with different people and there is feel good factor when you resolve their issues. Hardworking , Polite and have lots of patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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