Subject: Arabic Language Test - Mohammed Abdullah Alhamzi
From: Mohammed Abdullah Alhamzi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 04:53:59 -0500

| | Foreign Language Screening Test

Name | Mohammed Abdullah Alhamzi    /  (560005) 8074918735    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ( CUSTOMER NAME),

Thanks so much for reaching out and letting us know. I am really sorry that you were not able to receive your order on time. Clearly, we fell short, and I apologize. It's always been very essential for Babyshop to deliver its products quickly and seamlessly. We acknowledge that we failed you this time by not delivering your order in time.

This was caused by some technical problems with our supply chain system outside of our control, but do not worry, we have contacted the delivery management and made it their new priority to ensure this problem does not happen again and to deliver your order as soon as possible.

As an additional way to apologize, we offer an exclusive code you can use to get 300Rs discount on your next purchase: GTCE376487303.

Thank you for your patience. if you need anything else, let me know if I can help.

I apologize again for the inconvenience.

Best Regards,
Babyshop team
Mr.Alhamzi
+918074918735

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi (CUSTOMER NAME)

Thanks you so much for reaching out and letting us know. I am so sorry you had thisexperience with my cooeague and for the mixed up that had happened in your order. We take our professionalism and customer-oriented approach very seriously, so thank you for speaking out.

I have had a discussion with my colleague (Noah) and we went over your phone call with him. while I acknowledge his manner was curt and he did not have full awareness of the situation, I am confident he had your best interest at heart and he genuinely wanted to help you. He will grow and learn through experience as we all try to do here at Babeshop, so he can provide better service next time. we will make sure that this does not happen again. we apologize for this had happened.

Regarding you item, I have double-checked your original order, and we will make sure that the correct item arrives at time without delay.

As an additional way to apologize, we offer an exclusive code you can use to get 300Rs discount on your next purchase: GTCE376487303.

Please hand the unwanted item to the courier when you receive your item.

Thanks for shopping from Babyshp and trusting our service. And if there is anything else, let me know if I can help.

Once again, (CUSTOMER NAME), I sincerely apologize for the inconvenience.

Best Regards,
Babyshop team
Mr.Alhamzi
+918074918735

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