Subject: Arabic Language Test - Md Mustafizur Rahman
From: Md Mustafizur Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 04:45:57 -0500

| | Foreign Language Screening Test

Name | Md Mustafizur Rahman    /  (91) 6204825536    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all I will say to the customer "sorry" after that I will assure him to enquiry this bad situation and punish the bad behavior worker and I will make him assure to good service and I will request him to get service from us in the future and l will assure that the order will be delivered in 24 hours so thank you my dear customer.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First of all I will hear the situation carefully after that I will say to the customer "sorry" my dear customer and I will check his ordered if he will be true l will assure him to exchange the thing and l will assure him that the bad behavior worker will get punishment indeed because my company  not deserves bad behavior worker.
So thank you my dear customer!

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