Subject: Chinese Language Test - Toshiba Malhotra
From: Toshiba Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 04:12:51 -0500

| | Foreign Language Screening Test

Name | Toshiba Malhotra    /  (91) 9910913966    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Thanks for contacting us. I apologize for all the hassle you had to go through. I understand that this can be disappointing.

I'll definitely take this as a complaint against the courier company and make sure this doesn't get repeated.

Also we'll make sure that your order gets delivered within the next 24 hours. In case it doesn't get delivered, I'll personally make sure that we refund your order and you don't have to go though the inconvenience.

You may contact us for any further queries you may have.

Thanks and regards,
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Thanks for writing to us. I apologize that you got the wrong colored trousers. Also, we are sorry for our support team's behavior. I'll make sure this doesn't get repeated.

I'll make sure that we send you the correct item this time. We'll get your order delivered within next 2 days.

If you face any issue in future, you are free to contact us. We'll be glad to help you.

Thanks and regards,
XYZ

| |