Subject: Tech Support Candidate - Akshay Kamboj
From: Akshay Kamboj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 03:45:35 -0500

Tech Support
Test

Name

Akshay
Kamboj

E-mail

[email-masked]

Phone Number

(+91) 8446589871

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Rohini Sec 17

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Accenture

Associate
Software Engineer

04/08/2018

24420

Previous
Employer 2

NIT Delhi

Teaching Assistant

24/06/2020

12400

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. If
there is a connection error - I will verify whether the internet connection is
able to send data packs or not (by opening some other common website)

2. I will recheck the entered URL.

3. Clear the cookies and cache from the browser.

4. Check for browser security settings ( whether the particular web page is
prohibited or under parental lock).

5. For plugin error - I will try to install the missing plugin required for the
page to open.

6. Check the settings of internet security applications like anti-virus,
firewall etc.

7. If the problem persist - I will try to open the page using a different
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch ON the Bluetooth speaker.

2. Open Bluetooth settings on the mobile phone.

a. swipe down notification bar

b. press and hold bluetooth

OR

a. open settings -> bluetooth

3. Tap pair new device/refresh or check available devices.

4. Tap the name of the Bluetooth devices ( it can be speaker's brand name with
some random number )

5. That's it, it will get connected.

What according to you makes you a good candidate
for customer service or technical support job?

1. I have
experience with international (UK) technical support job.

2. Fluent communication skills

3. I have done M.Tech with gold medalist of the batch from NIT Delhi and do have
the capability to understand any new technology and concept in few course of
time.

4. Being a defense brat, traveled different cities of the country throughout
life, which made me highly understanding to people of different kind coming from
different background

On a scale of 1 - 5 please rate your
fluency in spoken English

5