Subject: Italian Language Test - Anshika Singh
From: Anshika Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 03:08:03 -0500

| | Foreign Language Screening Test

Name | Anshika Singh    /  (+91) 7607532693    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Ma'am,

Greetings from Babyshop!

We apologize for the delay in the delivery of your order with id 9643039489. Due to some technical issue, the order delivery was delayed.
Also, we would like to inform you that we've contacted the logistics team regarding your order and they've confirmed that the same will be delivered by tomorrow (17th Nov'20), end of the day.

Please feel free to reach out to us @babyshop.com

Thank you for reaching out to us.
Have a great day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir/Ma'am,

Greetings from Babyshop!

we apologize for the inconvenience caused to you by our support team.
Also, we would like to inform you that we've taken your request regarding the incorrect ordered item delivered to you, under consideration. A concerned person will reach out to you withing 48 hours to collect the item from you on the address mentioned in the shipment bill.

Please feel free to reach out to us @babyshop.com

Thank you for reaching out to us.
Have a great day.

| |