Subject: Tech Support Candidate - abhinav kunal
From: abhinav kunal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 02:53:57 -0500

| | Tech Support Test

Name | abhinav kunal
E-mail | [email-masked]
Phone Number | (+91) 7903520718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | orell technosystems | senior technical support executive | nov | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the internet connection by opening any other site. Then will open and check the status of the site, we want to open is either down or not. If the status is up, then will try to open site in incognito mode, if not working then will try to open site in other browser, if not working, then will clear all cache, then it will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth of mobile and speaker.
2. Search for other bluetooth by scanning from mobile bluetooth setting.
3. Select the displayed speaker bluetooth device name.
4. Pairing will done, it can be used.

What according to you makes you a good candidate for customer service or technical support job? | Always try to solve the issue faced by the customer on the same day itself. Always keep patience and calm mind. If delay is happening on any issue, make a good impact on customer, that the customer never switch or move away.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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