Subject: Tech Support Candidate - Nitish madhukumar Sharma
From: Nitish madhukumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 02:53:41 -0500

| | Tech Support Test

Name | Nitish madhukumar Sharma
E-mail | [email-masked]
Phone Number | (+91) 8766594755
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Concentrix Daksh India Pvt Ltd | Customer service advisor 1 | 4/06/2020 | 18,500
Previous Employer 2 | Quinte financial technology | Process executive | 14/10/2020 | 26000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first step will be cross verify the web address that it's been typed into the section. Will also check whether any blocker is been activated and if yes then will clear the address blocker and allow the access of the website. Will also check the cache and cookies and will clear it accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will activate the speaker first and will click on the bluetooth icon on the speaker. After that we will activate the bluetooth on the handset and refresh the search options and will match with the speaker device name available in the handset bluetooth. Then we will synchronise the he bluetooth name and will connect with it.
What according to you makes you a good candidate for customer service or technical support job? | Have a great intent to learn more in depth, more focused and dedicated in any job roles that will be provided from the organisation. Would like to work, learn and practice into the professional atmosphere and attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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