Subject: Tech Support Candidate - Nitin Ahlawat
From: Nitin Ahlawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 01:42:44 -0500

| | Tech Support Test

Name | Nitin Ahlawat
E-mail | [email-masked]
Phone Number | (91) 9990209383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tilak Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mastercraft Engineers Pvt. Ltd. | IT Executive | 21 July 2020 | 35000
Previous Employer 1 | Incedo Inc. | Technical Support Engineer | 21 May 2019 | 32000
Previous Employer 2 | Concentrix Daksh services pvt. ltd. | Representative | 1 November 2018 | 26000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check if the internet is working or not.
2) I will try to reboot the internet router.
3) I will try a different web browser.
4) I will check ping of the website on command prompt with the command "ping www.ndtv.com" to check of data packets are returning or not.
5) I will reset the browser by removing cache & cookies.
6) I will try a different device (eg. a tablet or a mobile) to check if the same website is working there or not.
7) I will try company's diagnostic tools provided.
8) If all of the above fails, I will escalate the issue to next level of support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) I will turn on the Bluetooth speaker.
2) I will turn on Bluetooth from settings menu in my mobile.
3) The mobile will automatically look for available Bluetooth connections around.
4) I will select the name of Speaker's Bluetooth name from the list displayed on Bluetooth settings menu in my phone.
5) I will wait for 5 to 10 seconds for both the devices to be connected successfully.

What according to you makes you a good candidate for customer service or technical support job?

>> I am Focused as nothing can distract my work; environment, people around or situation.
>> I am a Team Player, I always stand by with my team to achieve targets no matter what it takes.
>> I am a Quick Learner, when I joined this industry I really had less idea about professional tools & etiquette in comparison of current status.
>> I am Flexible, with Shifts/Processes/Transport/Benefits.
>> I have worked under pressure in my previous organizations and I can handle any kind of situation keeping my mind calm because delivering right services on or before time is the most important value of service industry.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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