Subject: Tech Support Candidate - BARLA RAMESH
From: BARLA RAMESH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Nov 2020 07:15:59 -0500

| | Tech Support Test

Name | BARLA RAMESH
E-mail | [email-masked]
Phone Number | (+91) 9030101954
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | HYDERABAD
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | INDIA INSURE | EXECUTIVE | WORKING | 15500
Previous Employer 1 | KARVY | OPERATIONS OFFICER | FEB/2017 | 11600
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Checking the internet connection.
2.Clearing all the browser history and cache files.
3.Restart the browser and system.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth device and pare the device then click on it and connect to that device
What according to you makes you a good candidate for customer service or technical support job? | To me customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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