Subject: Dutch Language Test - rohit Jain
From: rohit Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Nov 2020 06:11:10 -0500

Foreign Language
Screening Test

Name

rohit
Jain    /  (464651) 7389225949    / [email-masked]

Whats your first language

Dutch

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

I would like to apologize to you for delaying the order and for
misbehaving sirI would like to apologize to you for not reaching the order by
the deadlineWe will try our best to reach you as soon as possible We are so
sorry for the inconvenience

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

I would also like to apologize for the delay of 3 daysSorry
sir, for some reason you have received the wrong item, I would like to apologize
to you.We will try our best to get the right item for you and deliver on time.
Thank you