Subject: Tech Support Candidate - Aman Deep
From: Aman Deep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Nov 2020 01:43:59 -0500

| | Tech Support Test

Name | Aman Deep
E-mail | [email-masked]
Phone Number | (+91) 7007557392
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GDI | Application Support Specialist | 31-03-2020 | 25000
Previous Employer 1 | HCL technologies | Technical Support Associate | 19-08-2019 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step 1: Firstly, I will reload the page because
sometimes some websites required some
special permission like "cookies must be
accepted"

step 2: check the internet connection, is it
working properly, if not I will try to
reconnect and then I will try to reload the
page.

Step 3: This could be a possible reason that
website is under maintenance or website
is down, in that case, we have to wait
until the maintenance of the website is
not done.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Swipe down from the top of the screen.
Step 2: Make sure Bluetooth is turned on.
Step 3: Touch and hold Bluetooth.
Step 4: In the list of paired devices, tap a paired
but unconnected device.
Step 5: When your phone and the Bluetooth
device are connected, the device shows
as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

I have been in this industry for 2 years and have successfully handled customers from all across the globe mostly from the United States.

Hand-on multiple ticketing tool like OTRS, ServiceNow, JIRA and many more.

And at last, a positive vibe to work with.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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