Subject: Tech Support Candidate - Prabhat Kumar
From: Prabhat Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Nov 2020 23:21:41 -0500

| | Tech Support Test

Name | Prabhat Kumar
E-mail | [email-masked]
Phone Number | (+91) 8825170813
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
Troubleshooting for home appliances

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iEnergizer | Senior engineer tech support | NA | 18000
Previous Employer 1 | Durga metal finishing limited | Production engineer | 15052020 | 24000
Previous Employer 2 | Tech mahindra | Senior executive | 16042018 | 13700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Restart the device
Before restart or shut down a device, make sure to save all necessary work to prevent data loss
Because Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2)Make Sure the Internet Connection Works.
Open your browser. In the address bar at the top, type in , then push Enter or Return.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
Make sure search results load properly.
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

3)Check if the Website is Down for Everybody or Just Me.
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".

On the site, type in the website address you're having problems reaching, then then push Enter or Return.

Look at the result from the site, to determine if the site is down...

If the result says that "It's not just you!", that means the site is down for everyone.

But

If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

According to me..
I am a good listener, I'm always oriented towards solving a problem and I consider myself a good listener. I've gathered relevant experience and have an extremely positive attitude towards doing anything in my life, so I think I could be a valuable asset for customer service or technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |