Subject: Tech Support Candidate - Suvadip Sadhu
From: Suvadip Sadhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Nov 2020 10:19:28 -0500

| | Tech Support Test

Name | Suvadip Sadhu
E-mail | [email-masked]
Phone Number | (91) 9346645206
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Durgapur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shyam Metallics | Coordinator | NA | 22000
Previous Employer 1 | Genpact | PA | 28/08/2020 | 19000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would check with the domain name first
I will restart my device
I will check whether the url is down for others also or its only with me
I will try with some other browser to open the website
I will try the ip address
Alter my host file post this if it doesn't work
Finally I will make sure I didn't block the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth of the speaker
Switch on the Bluetooth of phone
Will search my speaker in active Bluetooth device section on my phone
Will finally select the speaker to connect.

What according to you makes you a good candidate for customer service or technical support job? | I am a good listener and I keep no stone unturned until I resolve something that has been assigned to me, I have prior experience in customer service and I can do hard work and provide exceptional results, my diversity of work profile and combination of skill sets definitely makes me stand out of the crowd and a great fit for the role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |