Subject: Tech Support Candidate - Pamu Sai Deep
From: Pamu Sai Deep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 23:45:00 -0500

| | Tech Support Test

Name | Pamu Sai Deep
E-mail | [email-masked]
Phone Number | (+91) 6303055175
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | flat no.402,manikonda,hyderabad,pin 500089
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Platform experience new associate | - | 18516
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I check whether there is internet connection or not to the computer.I analyse the problem and  restart the VPN software.Now i disconnect and re establish the connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.first i go to the settings.
2.I tap the blue tooth option.
3.turn on the bluetooth .
4.list of devices appear on the screen.
5.If the speaker is not visible,i tap the speaker option.
6.lastly , check whether the sound is coming out or not by listening  to the mobile phone .
7.If not i will tap on the mobile phone again using the options given on my mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Dedication towards the work makes me a good candidate for technical support job and delivering exceptional results to the company which i work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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