Subject: Tech Support Candidate - Shriyansh Kumar
From: Shriyansh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 22:41:53 -0500

Tech Support
Test

Name

Shriyansh
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9891081063

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Tughalakabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Dell technologies

Technician, Technical support

20-7-2020

23,700

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will ask the user to check whether
his or her Internet is working or not. I'll ask the user to check his Wi-Fi
settings or If the user is using wired connection I'll ask him to check whether
the Ethernet cable is connected properly or not. If the user network connection
is alright then I'll tell the user to open that website using differ browser. If
the issue still persists then I'll tell the user to restart your system and
access the website again. If again the issue still persists then I'll tell him
to close his antivirus temporarily.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. I will
on the Bluetooth speaker with on/off button  .

2. I will on the Bluetooth of mobile phone.

3. I will click on the search for devices.

4. I will connect with that device name corresponding to the speaker name.

5. Thus,  pairing the mobile phone with Bluetooth speaker.

What
according to you makes you a good candidate for customer service or technical
support job?

A good candidate for customer service or
technical support Job must possess following characteristics :

1. Candidate  must be a good listener.  If he or her is a good listener then
only the candidate will Able to diagonse the customer requirement.

2. Candidate must sound technically good.

3. Able to provide solution within the TAT.

4. Must have a calm accent or behavior while interacting with
customer.

On a scale of 1 - 5 please rate your fluency in spoken
English

5