Subject: Tech Support Candidate - Debabrata Chowdhury
From: Debabrata Chowdhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 12:44:46 -0500

| | Tech Support Test

Name | Debabrata Chowdhury
E-mail | [email-masked]
Phone Number | (+91) 7030633742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur Vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technology | Software Engineer | | 25000
Previous Employer 1 | Mphasis | Associate | 10/10/2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check if the url is secured ie starting with HTTPS. If the url is secured then I will clear browser cache and will close the browser and try to reopen the url.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker.
Turn on the Bluetooth of mobile and search for Bluetooth speaker. Name of the Bluetooth speaker will appear in the list of Bluetooth devices in the mobile. Click on the name of the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am having good communication skill along with technical knowledge with presence of mind in order to deal with the customer as per business and organization goal.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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