Subject: FW: Tech Support Candidate - Salmanul farisy mohammed vm
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 13 Nov 2020 13:01:17 +0000

Hire for swagtron

From: Salmanul farisy mohammed vm <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 13 November 2020 at 4:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Salmanul farisy mohammed vm

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Salmanul farisy mohammed vm
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9810463525
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Mahipalpur
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) calling and chat support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix Daksh service india pvt.ltd  Sr. Advisor     06-02-2020      23k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will read the error message and take action accordingly.
I will make sure whether internet connection working probably.
I will go for basic troubleshooting like turn off the internet connection and if not working, I will restart my device and try again. I will make sure whether website are correct or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the Bluetooth speaker then turn on the Bluetooth option over the phone and search for the device button. once I find the reliable connection, I will click on them and pair eachother. once I make pair, it will be connected automatically.
What according to you makes you a good candidate for customer service or technical support job? I have been working with the technical support team for the last 3 years. I have assisted thousands of customer all the way. I have learned how to deal with customer and how to make them happy by providing reliable resolution with our company limitations. how customers normally face the issue with our services and what are the basic issues customers faced. how to deal with arrogant, choosy and need base customers. above all, I have learned good listening skill which is the most essential element in customer service. I can put myself on them when they request a complaint or any queries. these all make me a good candidate for a customer service job.
On a scale of 1 - 5 please rate your fluency in spoken English  4