Subject: Arabic Language Test - Mazen Mohammed
From: Mazen Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 07:48:26 -0500

Foreign Language
Screening Test

Name

Mazen
Mohammed    /  (+91) 9780089993    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

First of all we have to be very careful and accurate in timing
and dates of delivering the orders because most of the customers will stop
ordering from the company that deliver the orders late, we have to be honest and
true about the company capability, provide customers with realistic shipping
times, even if that means your competitors can deliver quicker, mistake can
happen due to some reasons but for that company should has a persuasive and
skillful customer care executive to  give an immediate solution for the issue
and clear the customers doubts and queries,

understanding how to respond to late deliveries complains can make business
continue even after a poor delivery experience.

Dear customer,

This is in regard to your order no 9643039489 which you have placed from
babyshop on the 5th of November.

We sincerely apologize to you for the delay in delivery of the product you
ordered with us. Due to irregularities in the manufacturing department, this
inconvenience has been caused to you. We are also flooded with a large number of
unexpected orders this month and all this has led to this delay.

We are trying our best to minimize the delay as much as possible to reduce your
trouble. We have equipped our departments with more number of staffs and on the
next day your shipment shall be delivered to you.

We sincerely apologize to you on behalf of our courier team, we also promise a
formal apology from our courier team for their misbehavior at the time of
delivery.

We are grateful to you for your commitment towards us. As a small token of honor
and as a mark of apology we offer 10% discount to you on your next purchase
order with us. Whenever you place your next order with babyshop, you can avail
this discount on the final bill value.

To ensure that this crisis does not take place in the future again, we have
taken all precautionary steps. Once again we apologize to you for all the
troubles caused because of us. We would appreciate your support on this
matter.

Sincerely

Babyshop.

Babyshopcustomercare @gmail.com

+919788809999

Plot No-100, 3rd Floor, Gurgaon Sector 100, Gurgaon - 1232222.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Dear customer,

This is in regard to your order no 9643039489,which you placed from babyshop on
the 10th of November. we are extremely sorry to find out that the order
delivered were not the ones you have ordered as color was not the same you have
ordered.The replacements are being sent to you and should arrive at the delivery
location by 20th of November. Please return the incorrect goods to our courier
team

It is purely system error. We are reviewing our process to see how we can avoid
this type of error in the future. We hope that these steps will ensure the
correct delivery of the goods to our customers in the future.

Please accept our sincere apology for the error. There is no excuse for such
carelessness and we are glad that you caught it. Thank you very much for drawing
it to our attention and we have advised our staff to be more careful next
time.

Sincerely

Babyshop.

Babyshopcustomercare @gmail.com

+919788809999

Plot No-100, 3rd Floor, Gurgaon Sector 100, Gurgaon -
12322222.