Subject: Arabic Language Test - Ahmed Abdulsalam
From: Ahmed Abdulsalam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 05:15:30 -0500

| | Foreign Language Screening Test

Name | Ahmed Abdulsalam    /  (+91) 9646973701    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We are writing to you regarding your order number 9643039489, placed with us on babyshop. We regret to inform you that your order will be arrived next day. We sincerely apologise for this inconvenience, we have experienced an unusually large demand for the product that we had not expected or predicted. We are doing our utmost to ensure as little as a delay as possible to you.

On behalf of  our courier kindly accept our deepest apology , our courier will call you and apologize for this misbehaviors.

We would like to offer you a 5% discount on any future orders due to this unexpected delay, we appreciate you patience and understanding and wish to thank you for shopping with us at babyshop.

Sincerely.

Babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We would like to express our deepest regret for the error  in the shipment pertaining to your order number 9643039489. We apologize for any inconvenience caused by this unintentional and rare mistake. We take full responsibility for the error. This error has been noted and necessary measures have been taken so that such incidents will not occur in the future.

We will send you the correct order with the correct color and will delivery to you within 2 days.

Kindly return the wrong order to our courier.

We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter.

Sincerely

Babyshop

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