Subject: Tech Support Candidate - Ashutosh Kumar
From: Ashutosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 02:43:02 -0500

| | Tech Support Test

Name | Ashutosh Kumar
E-mail | [email-masked]
Phone Number | (+91) 8102142430
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Senior technical assosiate | NA | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check if the WiFi is connected with the Internet facility.
I will try browsing any different website to check if Internet is Ok.
Will try clearing browser history and other website data.
Could try changing DNS in the computer or router's Network settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the pairing mode on the bluetooth speaker.
Turn on the bluetooth on mobile with the visibility on.
Look for the bluetooth speaker name and click on it.
Allow the features that the speaker is required to work as per the phone or music requirements.

What according to you makes you a good candidate for customer service or technical support job?

I and good at convincing the customer if they are very irate.
I am good at troubleshoots which could be possibly performed to get the issue resolved.
Have good accent and communication skills as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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